Tuesday Tuneage
Neil Young & Crazy Horse - "F*ckin' Up"
1990
Intuit has been pushing hard to get accountants off of Quickbooks Desktop and into Quickbooks Online, switching Desktop to a spendy subscription model over the summer and then ending subscription sales on September 30th. But what are you getting with Quickbooks Online?
First of all the pros. With Quickbooks Online (QBO), you can share a Quickbooks data file with your client. But with all Intuit products any improvement over what preceded it comes with downsides*. Your client will have access to the data file in the cloud and we all know what clients love to do when left to their own devices: Download bank transactions and import them into Quickbooks. In my twenty-five years of bookkeeping I’ve never seen the importing of transactions from a bank work smoothly. Usually it imports the vendor name IN ALL CAPS followed by bunch of random transaction/confirmation numbers. Worse, clients tend to click some wrong button (or just as likely, Intuit fucks this up) and the transactions get imported twice. So you spend time deleting all the duplicate transactions, which takes more time on QBO than it does on Quickbooks Desktop (more on this later.) And your client may think they can take a stab at reconciling their own statements (after all the commercials used to say that “if you can balance a checkbook, you can use Quickbooks”) and that invariably won’t go well. Because, well, your clients probably didn’t spend much time balancing a checkbook — that’s why they hired you, right?
So that’s the caveat-laden pro, what are the cons? The data entry feature will have you bogged down in no time. In desktop, you type in the transaction details, then hit “enter” on the keyboard with your thumb, and you’re automatically in the next transaction. You get in a rhythm and you start flying through data entry. In QBO, you have to move your mouse and click on the enter button at the bottom of the screen to record the transaction. So instead of doing everything pronto with the keyboard, you have to involve your eyes and the mouse as well. Deleting transactions is a three-step procedure involving a hidden drop-down menu, rather than a quick shortcut keystroke like in Desktop. Then there’s the general view of the software interface. In Desktop, you have your customer, vendor, and banking sections laid out clearly and you can add icon shortcuts for your frequently-used tasks. In QBO, the transactions menus are assembled haphazardly in some stew of nonsense. Entering checks and credit card expenses are in one section, bank deposits are in another. For some reason, reconciliation and chart of accounts are lumped in another section altogether. The reports section is overly complicated and good luck trying to figure out how to assemble a simple transaction detail. Thankfully, the Find function works quite well (hey another pro!) and has many numerous, easy-to-use filters to help you narrow your search. This will come in handy as working in QBO will probably result in errors, especially if your client starts poking around in it.
So Quickbooks Online: all in all, two stars as a bookkeeping software — and that may be too kind as a client once called it a scam — and one star compared to Desktop, which is solid until it isn’t. You long-timers out there know what I mean.
*In the first draft of this piece, I typed “downfalls.”